Our cookie policy

Our cookies don't hold personal information such as your name. They simply let us find information once you're logged in or help link your browsing information to you and your personal information when you choose to register for a service, white paper or newsletter.

To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we're always monitoring and improving how we protect it.

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently;
2. Performance – these are used to analyse the way our website works and how we can improve it for example which pages you visit the most often and if you get any error messages from web pages;
3. Functionality – these help to enhance your experience by doing things like remembering choices you make and provide a more enhanced, personal features; and
4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website you are interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

In addition to this, sometimes other Vodafone Group companies/Vodacom SA will add a cookie to show you adverts and pages, which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section of this page.

For more details on the cookies used and their purpose, see the Cookies List below

NOTE: This list will be updated as soon as possible whenever changes are made to the services on our site. During these updates, the list may not include a new cookie, the purpose of which is one of the ones in this list.

Last updated on 06/05/2019

Your cookies

 To complete an online purchase, or to sign up for services, you must have your Internet browser ready to receive cookies. The most well-known browsers are:

• Internet Explorer
• Firefox
• Safari
• Google Chrome
• Opera

If you choose not to enable cookies, you may still browse our website, but you should be aware that you might be unable to display certain web pages correctly.

Third Party Cookies

 First party cookies originate from the same domain as the website you’re currently visiting (in this case, vodafone.com).

 Third party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.

 So, when you 'Like' or 'Tweet' an item from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.

 Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. Details of these affiliates – and how to opt-out – are included in the table. 

Controlling your cookies

You can control how you use cookies in your browser.

How to check cookies are enabled for PCs

Google Chrome

1. Click the menu button (three horizontal bars) at the top right of your browser window and select ’Settings’ then ‘Show advanced settings…
2. Locate the 'Privacy' heading, and select 'Content settings'
3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 11

1. Click on the ‘Settings’ icon (looks like a cog) at the top right of your browser window and select 'Internet options', then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

Mozilla Firefox

1. Click the menu button (three horizontal bars) at the top right of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select 'allow sites to set cookies'

How to check cookies are enabled for Macs

Safari on OX X

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Privacy'
3. Select 'Allow from websites I visit'

Block cookies

If you'd like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser's respective page where you can manage your cookies and site data:

Chrome

Safari

Firefox

Internet Explorer

If you change your cookie settings in your browser, your experience with us won't be tracked Information on controlling and deleting cookies is also available at http://allaboutcookies.org