Official launch of third generation network (3G)
"It is a substantial improvement of our services that allows our clients fast internet access wherever they are," said Salimo Abdula, chairman of the board of directors.
With Vodacom 3G, the speed reaches up to 7.2 MBs per second.
At this stage of the launch, 3G is available in the Maputo area, Matola and Ponta D'Ouro. By the end of March, 3G technology will be available in Inhambane, Vilanculos, Inhassoro, and the cities of Beira, Chimoio, Tete and Nampula.
“The 3G mobile internet will not only increase the internet access. The speed and the mobility of the 3G internet will provide, in medium and long term, an additional value to the economic and social development of our Country”, stresses Salimo Abdula.
In order to ensure that Vodacom customers have an excellent quality Internet experience, several support means were created for customer suport that will answer every question and provide the necessary technical support. A dedicated team of customer care, qualified with extensive knowledge in 3G technology, is available to serve customers at any time of day. To call customer care simply dial the Customer Care Line on (84111). Customers are invited to go to any Vodacom Customer Care Center, located in 25 de Setembro Avenue, Karl Marx Avenue or the Matola Shoprite Shopping Center, where, not only issues will be clarified in a personalized manner, but customers may also obtain more information on various products and services offered by the operator.
Investing in Quality
The investment around 170 million Meticals in the 3G technology and equipment follows a strategic line of the company to combine quality and speed; as a technological partner, it was chosen the world's leading, Nokia Siemens Networks.
"Third generation network marks a major advance in the infrastructure sector of the communication technologies. Our solutions and services guarantee to the Vodacom network a quality and distinctive new technological level, "says Sanesh Bodasing, Director of Nokia Siemens Networks.
For José dos Santos, chairman of the executive board of Vodacom, the partnership with Nokia Siemens Networks is essential to provide a quality service. "With the implementation of 3G technology we want to strengthen our position as the best quality network, offering in the market the best Internet experience to mobile customers."
How does the 3G technology materialize for the customers?
With 3G, Vodacom customers connect to the internet using their mobile phone and enjoy the ultra-speed comparable to conventional broadband. Internet access may still be possible through a computer or a laptop using a modem or data card.
3G makes faster file downloads such as games, music, videos and it allows multimedia applications such as video calls and watching television channels that are available on the Internet.
"In brief words, it is an offer that make possible for our customers to have Internet in their pocket, taking advantage of real-time traffic. This will enable our customers convenience without any obstacle in managing their day to day activities" notes José dos Santos.
Video Calls-Conferences at the same price as voice calls
Despite the high investment made in the implementation of 3G technology, Vodacom does not want to transfer, in any way, such costs to their customers. There are no short term plans to increase the charges for voice or data, because the investment in technology is the commitment of the company to bring the best communications solutions for the consumer.
The 3G should increase benefits for the Vodacom customers at the lowest possible cost.
Therefore, video call have the same cost as voice calls. With this initiative we pretend to promote the access and use of technology to the Mozambican people at more affordable prices.
Strengthening the Infrastructures in the whole country
Vodacom continues to invest in strengthening and expanding its network, allowing more people to have access to mobile telephony services in the country. In the past 3 months, we installed about 20 new antennas in the provinces of Maputo, Inhambane, Sofala, Manica, Tete, Niassa, Zambezia.
Nampula and Cabo Delgado, being the provinces of Nampula and Zambezia been the most covered.
Note: The speed of 7.2Mbs corresponds to the maximum throughput achievable under ideal conditions of use and it depends on the technology. As it happens with other technologies fixed or mobile, the effective speed may be lower.