Privacy Supplement Mymuze

This privacy statement explains the information collected as part of the product in question and how it is used. We take the privacy of our users very seriously. We ask that you read this privacy statement (‘Statement’) carefully as it contains important information about how we will use your personal data. For more information about our consumer privacy statement please visit our site

Who we are

  •  “we/us” means Vodacom;
  • “third party” means someone who is not you or us; and

“Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital

All personal data you provide as part of this product is processed by Vodacom Moçambique, SA as the data controller.

For more information about our privacy policy or practices, or to exercise your data rights, you can contact us at or write to:

Vodacom Building at Rua dos Desportistas, no. 649, in Maputo, Mozambique. We are registered in the Republic of Mozambique under number 14497.

The data we collect

We collect the following types of information about you:

  • Mobile Number
  • Device Type
  • Device Model
  • Device Location
  • IP Address

The source of the data collected

The source of the data comes from the user inputting his mobile number when registering using Wi-Fi or automatic mobile number detection via 3G using Header Enrichment.

What we do with your data

We collect personally identifiable information like mobile number to register the user to the service and bill user for subscription. Device type, device model, device location and IP address data is collected for statistics and improved service delivery.

Vodacom will process your personal information based on:

Consent that the user has provided. If consent is not given the user will not have access to the service and his/her data will not be collected.

How we share your personal information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

How long we store your data

We may not retain your personal information any longer than is necessary for achieving the purpose for which your personal information was collected or subsequently processed.

Keeping the information Secure

We are committed to maintaining high privacy standards and keeping your data safe. Data is stored in advance systems with security and privacy protocols.

Your rights

You have a number of rights you can exercise over your personal data. To discuss these in more detail or to exercise them, please contact us via the details provided in the “Who we are” section at the top of this Statement, or visit our portal

  • Access: You can request a copy of your information and details on how we have processed it.
  • Rectification: If you believe the data we hold on you is inaccurate, you can request we update it.
  • Restriction: If you wish for us to cease processing your data, you can request this.
  • Portability: You can request a copy of your information to take to another company.
  • Objection: You can object to us processing of your information, if we are processing it based on our legitimate interests, or go to menu 111 to object direct marketing.

How to lodge a complaint

If you need assistance with this service, please contact the Vodacom Customer line, through the number 84 111.

Our cookie policy

This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tired to such information. Aggregate cookie tracking information may be shared with third parties.